| Please feel free to contact our office at any time by email or M-F 9AM-5PM (Pacific US Time) by toll free telephone: 1-800-COOL-CDS PO Box 404 Redondo Beach, CA 90277 Outside the USA call (310) 791-9418 getinfo@coolcds.com Shipping Charges and Details for MOST single CDs (Box Sets and Multi-Disc Sets May Be Extra): US Orders: UPS or First Class Postage is $4.00 for the first item, $1.00 for each additional item. Canada: First Class Postage is $4.50 for the first item, $1.00 for each additional item. Europe: UPS or First Class Postage is $8.00 for the first item, $2.00 for each additional item. All Other Countries: UPS or First Class Postage is $12.50 for the first item, $2.00 for each additional item. RETURN POLICY: We will accept returns of defective merchandise and exchange the defective item for the same item at no cost to the customer. Returns of non-defective merchandise will be accepted if the product is in the original packaging with the shrink wrap and the item is in resellable condition. NOTES: Due to difficulties with credit card fraud and with lost orders at the local postal services we have discontinued shipping to many countries. We now only accept orders shipping to the United States, Canada, Australia and The United Kingdom via our web site. If you are interested in a product we have and you are outside these countries, please send us an email and we will give you instructions on where to send a Postal Money order drawn on a US bank in US Dollars. Overnight shipping is available in the "Lower 48 States" US only. Hawaii, Alaska and US territories outside the "Lower 48" please select First Class Mail. Orders placed before noon PST will ship the same day. If your order is received on Friday, Saturday or Sunday, it will ship the following Monday. No UPS orders will be made to PO, APO and FPO addresses. The shipping charges for your order may exceed the actual printed postage. The shipping charge includes the printed postage, the cost of the mailer and the estimated labor costs of packing and shipping your item. Sorry, no C.O.D.'s. Delivery Time: US Orders: 5 to 7 days for delivery. Custom & Autographed Orders: 10 to 14 days additional. Outside the US: Due to Customs requirements, orders may take up to 14 to 30 days for delivery. Holiday Orders: Please allow an extra week or more for delivery during the holiday peak mailing times. |