Business Hours: Monday - Friday 9AM - 5PM Eastern Standard Time Saturday-By Appointment Address: C & H Bookbinding 1 Forte Ave Medford, NY 11763 Phone: 1-631-286-2822 1-800-871-8980 Fax: 1-631-286-2822 (Business Hours Only) Website: http://www.store.yahoo.com/chbook/ E-mail: chbook@optonline.net Product Warranty All of our products come with a 30 day warranty. Some of our leather bags come with an extended manufacturer's warranty that extends beyond the 30 days. Any item that is personalized may not be returned unless there is a defect or an error on our part. Book Warranty There is a 30 day warranty you receive with your order. Please refer to it before you notify us of any returns. If any pages or groups of pages are missing, due to publisher error we will replace the book. If any pages have been glued together where print is illegible, the book will be replaced. If minor shade variation exists on some pages, but print is legible, book will not be replaced. This occurs at publishing level and is rare. Gilding, which is the gold leaf on your page edge, will be uniformly applied. Minor scratches that may appear should be regarded as normal. If scratches are deep, very apparent, where white edge of page is reappearing, resurfacing will be done for you at no charge. However, we must be notified within 5 business days from receipt of book. Leather used to cover your books is top grade cowhide or pigskin, both domestic and imported. Since leather is animal skin and not manmade, evidence of some minor creases or markings may be evident. This adds to the beauty of leather and confirms that it is genuine. Please do not misconstrue these natural markings as imperfections. When selecting your color, please note that swatches are available for previewing. Please call or e-mail us. If you choose to order your color unseen and are not satisfied with the color, we will not refund or replace your book. During the first 30 days of use, if there is a structural problem, it will surface and be repaired or replaced. After that period of time, if a problem arises, please advise us and we will do our best to give you satisfaction at as little cost as possible. Returns All returns require a Return Authorization Number. If your are unhappy with your purchase, the item must be returned within 7 days. For a returned item, you can receive either store credit or a refund. Shipping Online orders will only be shipped within the United States. If you are placing an order from outside the United States, you must call us at the phone number listed above to place an order. Web Site Design by Klyc Art Design |