F.A.Q.
How
do I place an order?
Is
your website secure?
Will
you sell my information?
What
forms of payment do you accept?
Is
there any sales tax?
What
is your return policy?
What
type of warranty do you offer on your items?
How
much is Shipping?
How
long will it take for my order to arrive?
How
do I receive my new item?
What
if my order has something missing or damaged when it arrives?
Do
you offer volume discounting?
Once
I have the item, how hard is it to assemble?
How
do I place an order?
For your convenience, you may place your order online 24 hours a day 7 days a
week. You may also call our toll free number 1-888-291-1306 Monday thru Friday
8:00 AM to 5:00 PM Pacific Time.
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Is
your website secure?
Our store is hosted with Yahoo!. Yahoo! uses the most up to date technology
available to keep all information protected.
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Will
you sell my information?
All of your information is kept in the strictest confidence and protected. The
information received is used for the purpose of processing your order.
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What
forms of payment do you accept?
We accept Visa and MasterCard
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Is
there any sales tax?
We do not charge any sales tax on all orders outside of California.
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What
is your return policy?
At Grennan's Murphy Beds we
know that you will be extremely happy with your new purchase that we guarantee
it! If you are not completely satisfied for ANY reason
with your new purchase, just return the item to our location in California
for a complete refund. No questions asked!
(Since we paid the initial shipping, please pre-pay the return shipping)
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What
type of warranty do you offer on your items?
Retail Residential Term 10 Year Guarantee on Hardware & 5 Year Structural
Guarantee on Cabinetry
Commercial Term 5 Year Guarantee on Hardware & 2 Year Structural Guarantee on
Cabinetry
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How
much is Shipping?
We have included all crating, packing and shipping costs for orders going to the Western US into our cost of doing
business and this allows us to lower the overall cost of shipping by dealing
direct on a daily basis with our shippers. Shipping costs to all other States will be quoted from a Common Carrier.
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How
long will it take for my order to arrive?
Normal shipping and handling assumes delivery to a residence. We ship via common
carrier freight lines. It is our option to fill orders from our stock or the
manufacturer/distributor. Manufacturers/distributors require lead times for
manufacturing and/or handling. We do not ship C.O.D. Any times quoted by the
phone, fax, or email are estimated time to shipping date. Add three to seven
working days for shipping travel time. Longer ship times are normally
encountered in coast to coast deliveries.
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How
do I receive my new item?
Freight line truck drivers are only responsible for bringing freight to the
tailgate of their truck. It is your responsibility to unload. Most truck drivers
respond well to friendliness and consideration and might assist your unloading
if you request kindly.
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What
if my order has something missing or damaged when it arrives?
Open all boxes and examine the inside contents in the presence of the truck
driver. Any damage to merchandise whether obvious or hidden, must be noted on
your delivery ticket IN THE PRESENCE OF THE TRUCK DRIVER. Any shortages also
need to be noted on the delivery ticket at the time of delivery. Merchandise
ownership passes from the manufacturer to the customer when received by the
freight carrier. Carrier responsibility is lost without the proper signing for
goods. No replacement can be done without the properly noted delivery receipt
with the truck drivers signature. If you can't read the drivers signature, ask
him to print it for you. Refuse only the damaged items in the shipment, this
will speed up the replacement process. If you refuse items, mark the bill of
lading, "Refused Due To Damage". If you refuse any item that is not damaged, you
will be subject to extra freight charges on that item. Call Us IMMEDIATELY after
the trucker leaves so that we may begin the replacement process. 1-888-291-1306.
Claims of damage must be made within 7 days of customer receipt.
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Do
you offer volume discounting?
Volume discounts apply to orders for Fire Depts., Condo Models, Apartments,
Designers, Hotels, etc.
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Once
I have the item, how hard is it to assemble?
All of our Murphy Beds come READY-TO-ASSEMBLE and are shipped flat in easy to
handle packages. We provide complete written instructions to help you assemble
your new Murphy Bed.
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