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This page explains how to deal with some of the problems that
might arise when you create your site, or when customers try to
order from it.
When your browser gets no response while trying to reach a site,
it will usually print a message like
The server is down or not responding.
The way this message is phrased, it sounds as if the server is
at fault, but all this message really means is that, for
whatever reason, your browser could not contact the server.
If you are unable to get to store.yahoo.com, the most likely problem
is that your ISP has dropped your Internet connection, or that
there is some problem on the Internet between your ISP and us.
To test if your connection is live, try going to a well-known site
like www.cnn.com or www.cnet.com. If you can't get them either,
then the problem is probably local.
If you can get to CNN but not toYahoo! Store, then the problem is probably
somewhere between your ISP and us. There are periodic logjams on
parts the Internet, and some ISPs also have chronically bad Internet
connections. The solution here is to try again later.
If you are in the middle of editing your site, and you stop getting
responses from Yahoo! Store's server, the situation is the same as in
the first section. Wait for a minute and see if anything happens.
If not, wait half an hour and log in again.
If you do lose your network connection in the middle
of editing your site, you won't lose your changes. Each time
you click on the Update button, your changes are written to disk.
Some corporate firewalls won't let you establish a secure connection
with a remote server. If you're behind such a firewall, you won't
be able to place or retrieve orders from your site, because we use
secure links for both.
There is a legitimate reason for
firewalls that prevent you from establishing a secure connection.
Secure connections encrypt data, and companies may not want employees
to be able to send data outside the company in a way that cannot
be monitored.
If a customer complains that nothing happens when they try to order
from your site, they are probably behind such a firewall.
If you want to make sure, ask if
they can establish a secure connection to any other site.
For example, does the following URL work?
https://www.microsoft.com
(Note that's https, not http.) If not, then the problem is
almost certainly a firewall.
When a firewall prevents a secure connection, the
solution is to use a connection that doesn't go through a firewall -
for example, a modem connection to an ISP.
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